| Shipping Most shipping for domestic orders
is via UPS. A per-item shipping fee is quoted based on the weight of the order. International
orders are delivered to your choice of freight forwarders for a fee to be
agreed upon at the time the order is placed. Please contact us to arrange an alternate
shipping method if desired.
Our in-stock items ship to you within three business
days. Please contact us for more information. Inquiries
will typically be responded to by our warehouse staff
within 24 hours, except on Sunday.
*FREE SHIPPING within the
continental United States is available where noted. Other
products also qualify for FREE SHIPPING. Contact our
Sales staff at 800-585-1285 for specifics.
Payment
Methods We accept VISA, MC and DISCOVER. Please contact us if you desire
to pay by other means. Brand Lighting will send your order to confirm in PDF format. In order to view PDF files on your computer, you must have a PDF reader
program installed.
If you do not already have a PDF reader, Click
here to download the latest version of Adobe Reader from Adobe's website at no cost .
(Page will open in a new window.) Sales Tax Internet companies with a
physical presence in a state are required to collect and report sales taxes on
sales made to customers living within that same state. Some products that
are shipped direct collect sales tax. - Tech Lighting to California 8.25%
- Tech
Lighting to Illinois 8.75%
- Basic Source Architectural Lighting to California 7.5%
- Flos to New York 8.625%
Our showroom and warehouse are located in Florida.
We collect sales tax on purchases from Florida shipped
to Florida addresses.
Custom Orders
Once an order has gone into production, it is not
subject to cancellation. All orders custom orders
are Final Sale. No returns. No refunds. All orders
that ship dirctly from the factory are to be paid
in full in at the time of order.
Overstock & Sale
Sale prices will only be honored for sales orders
confirmed before end of sale.
Some quantities are
limited.
Clearance
Clearance items are all new, unused items, unless
otherwise specified. Clearance items are items that
are either being discontinued or showroom display
items.
Quantities are limited and only available while
supplies last. No refunds, credits or discounts will
be retroactively offered for previously purchased
sale or clearance items.
Unless otherwise specified, all Clearance sales
are final, no exchanges, refunds or returns.
Overstock, Sale and Clearance items are guaranteed
to be in new, working condition and without defect
unless otherwise specified.
Overstock, Sale and Clearance items come with the
original manufacturer’s warranty.
It is unlikely, but if a clearance item does arrive
with minor defects and there is no remaining stock,
Brand Lighting will provide what is needed to correct
the problem.
If the defect is not minor, the fixture can be returned
to Brand Lighting to be repaired or a full refund
will be issued. Defective
Please inspect your lighting as soon as you recieve
it. If you have received damaged merchandise contact
Brand Lighting Customer Service immediately.
The person listed as the "Ship To" is responsible
for filing any freight claims within 3 days of receiving
merchandise. We are not responsible for manufacturer
delays. The people listed as "Bill To" assume
responsibility for any applicable sales tax, freight
and handling charges. If you have any questions about
whether these policies apply to your order, please contact
Brand Lighting Customer Service.
Brand Lighting is not responsible for any labor costs
as the result of the installation of wrong or defective
merchandise.
Most of the time fan or lighting problems
can be solved by calling the manufacturer's technical support telephone number.
If they cannot solve the problem Brand Lighting will repair or replace a damaged
or defective
product. If inventory is unavailable, Brand Lighting will issue a full
refund after you have returned the damaged or defective
product.
Before returning any merchandise please contact
Brand Lighting Customer Service for a Returned Goods
Authorization number.
Returning Merchandise If you
are unsatisfied with the purchased merchandise and it has not been installed you
can return it. Under these conditions please contact Brand Lighting for a Returned
Goods Authorization number within thirty (30) days of receiving the product. The
product returned with a Brand Lighting RGA will be accepted for credit less a
25% to 50% restocking fee and shipping fees.
If you have any questions about this policy
or the restocking fee that will aply to your particular
item, please contact
Brand Lighting Customer Service before placing an
order.
The product must be returned in its original condition
with all parts intact. A credit will not be issued if
it is not the original product. Replacement or repair
of defective product after thirty (30) days of receipt
of shipment will be handled under manufacturer's warranty
only.
Genuine Alabaster Products
Genuine alabaster is a natural stone that has random
amounts of dark and translucent veining. No two pieces
are alike and requests for match cannot be honored.
Basic Source Architectural Lighting genuine alabaster
products are not returnable. Cultured alabaster products
may be returned when approved by customer service and
confirmed with an RGA number.
Hand-Blown Glass
Hand-blown glass may vary slightly
in color. Each piece is individual and unique.
Pricing Occasionally
there are errors in pricing on this site. Although we will certainly try to be
accurate, we reserve the right to not sell merchandise at pricing that is mistaken. | 
